Previous incidents

October 2024
Oct 29, 2024
2 incidents

Autoscaling Impacted for A40 and A100 class GPUs

Degraded

Resolved Oct 29 at 10:05pm UTC

A40 scaling has returned to normal time frames.

3 previous updates

H100 model serving down

Downtime

Resolved Oct 29 at 05:46pm UTC

We have moved traffic for the models impacted (H100 target hardware) back to the H100 class GPUs. Predictions and trainings targeting H100 class GPUs have returned to normal.

4 previous updates

Oct 27, 2024
1 incident

Instability and delays for H100s

Degraded

Resolved Oct 27 at 06:52am UTC

We're processing work without problems once again (as of about 06:30UTC) but are continuing to investigate the source of instability.

1 previous update

Oct 24, 2024
1 incident

Some models failing to run predictions

Degraded

Resolved Oct 24 at 07:00am UTC

[This is a retrospective status update published at 08:00 UTC]

We identified the problem -- we had rolled out a version of cog to our serving cluster that reintroduced a bug we'd previously fixed -- and have now rolled back that change.

1 previous update

Oct 22, 2024
1 incident

Autoscaling impacted for A100 class hardware

Degraded

Resolved Oct 22 at 04:18pm UTC

The underlying platform disruption has been resolved. Scaling for A100 Hardware has returned to normal.

1 previous update

Oct 18, 2024
1 incident

503s on Replicate Files API

Degraded

Resolved Oct 18 at 08:13pm UTC

We have deployed a permanent fix for the 503s for the files-api

2 previous updates

Oct 17, 2024
1 incident

Prediction failures for A100 class hardware

Degraded

Resolved Oct 17 at 01:51am UTC

We have rolled out a change that resolved the failure cases.

1 previous update

Oct 15, 2024
2 incidents

Delay for predictions targeting A100 GPUs

Degraded

Resolved Oct 16 at 03:27am UTC

Our infrastructure provider is continuing to work on a network problem, but mitigations appear to be allowing workloads to flow normally.

5 previous updates

Predictions degraded between two data centers

Degraded

Resolved Oct 15 at 12:38am UTC

We have removed an upstream from our API load balancer that seems to be accounting for all of the timeout errors and we are seeing an immediate improvement.

1 previous update

Oct 13, 2024
1 incident

Flux-dev fine-tuning outage

Degraded

Resolved Oct 13 at 12:25pm UTC

We truncated the queues, so in-flight fine-tunes will not complete and you will not be charged for them.

Fine-tunes are now working normally.

2 previous updates

Oct 09, 2024
3 incidents

Issues booting models on A40 hardware

Degraded

Resolved Oct 09 at 04:34pm UTC

At this time all but a handful instances have recovered and prediction serving should be normal for the A40 hardware type.

We expect the remaining (low single digit) number of instances to be running within the next few minutes.

4 previous updates

Flux-schnell degraded

Degraded

Resolved Oct 09 at 03:28pm UTC

The queue is now drained, performance is back to normal levels.

3 previous updates

A40 workloads disrupted

Downtime

Resolved Oct 09 at 05:45am UTC

We've deployed a fix. Things look to be stabilizing but we are continuing to monitor.

1 previous update

September 2024
Sep 26, 2024
2 incidents

Prediction serving degraded

Degraded

Resolved Sep 27 at 12:25am UTC

Upon further investigation we were unable to work through the backlog of predictions. Backlogged predictions have been cancelled. It will take some time before the prediction IDs report failed in the replicate web console.

Users may resubmit any of these cancelled predictions.

All predictions that have been submitted since the last update at Sep 26 2024 at 11:52pm UTC are unaffected by this cancellation of predictions.

2 previous updates

Website availability problems

Downtime

Resolved Sep 26 at 05:15pm UTC

Queues for predictions remain fairly high for black-forest-labs/flux-schnell and meta/meta-llama-3.1-405b-instruct. All other models should be behaving normally.

2 previous updates

Sep 13, 2024
1 incident

Website unavailable

Downtime

Resolved Sep 13 at 03:18pm UTC

Things have been running normally for at least the last 10 minutes. This incident was -- ironically -- triggered by work we're doing to improve the overall performance and reliability of our primary database. We apologise for the disruption.

3 previous updates

Sep 01, 2024
1 incident

Prediction Service Normal

Resolved Sep 01 at 07:41pm UTC

We were alerted to a potential issue with prediction serving. Upon investigation, one of our providers used to monitor is seeing an outage impacting some automated monitoring. We've taken steps to isolate the problematic monitors while our provider works to resolve the issue.

August 2024
Aug 28, 2024
1 incident

Predictions not running on A40s

Downtime

Resolved Aug 28 at 06:11am UTC

A40 workloads are running again. We're continuing to monitor and investigate the underlying cause.

1 previous update

Aug 21, 2024
1 incident

Streaming service degraded for A100s

Degraded

Resolved Aug 21 at 11:04am UTC

We believe these problems have now been resolved. Please contact us if you are still seeing issues with streaming from Europe.

2 previous updates

Aug 09, 2024
1 incident

A40s degraded

Degraded

Resolved Aug 09 at 03:58pm UTC

A40 behavior has been stable for some time now. All systems are green.

1 previous update