Previous incidents

February 2024
Feb 23, 2024
1 incident

Maintenance within one region

Maintenance

Resolved Feb 23 at 05:01am UTC

This maintenance has concluded.

At this time all of our accelerated content delivery has been restored to full working order. There may continue to be some minor slowness loading weights as the systems complete their operational warmup. We do not expect any significant issues.

3 previous updates

Feb 22, 2024
2 incidents

Dropped predictions

Degraded

Resolved Feb 22 at 05:46pm UTC

This issue has been resolved and predictions are now flowing again.

1 previous update

API errors

Degraded

Resolved Feb 22 at 09:53am UTC

The problems resolved automatically at 09:41 UTC. We are monitoring the situation.

1 previous update

Feb 19, 2024
1 incident

Models stuck booting

Degraded

Resolved Feb 19 at 04:27pm UTC

The models stuck in booting have been fixed, and inference and trainings are both running normally again.

2 previous updates

Feb 16, 2024
1 incident

Model startup Errors / Runtime Download Errors

Degraded

Resolved Feb 16 at 11:52pm UTC

Well, lots of things went wrong today. We've identified what we think are the last few things that were broken and fixed them. A newly rolled out internal queueing service didn't allow traffic from model pods, and that caused our prediction throughput to be far lower than normal, which was impeding recovery.

For an incident of this magnitude we fully understand that many of our customers will want to know what happened. We're starting to piece it together and we'll have a proper write-up f...

5 previous updates

Feb 10, 2024
1 incident

Errors downloading weights on model startup

Degraded

Resolved Feb 10 at 11:16pm UTC

We've not seen any failures after 22:50 UTC, so we're calling this incident resolved.

Our investigation revealed that internal DNS lookup failures put a storage cache subsystem into a broken state. Next week we'll be looking into how to make our systems more robust in situations like this one.

Thank you for your patience.

3 previous updates

Feb 08, 2024
1 incident

Errors downloading weights on model startup

Degraded

Resolved Feb 08 at 10:00pm UTC

Mitigations are in place and now models are again downloading weights as expected.

All model startups within the affected region have returned to normal.

1 previous update

Feb 06, 2024
1 incident

Trained versions failing setup

Degraded

Resolved Feb 06 at 06:30pm UTC

We've resolved this issue and have re-enabled all affected versions.

1 previous update

January 2024
Jan 29, 2024
1 incident

Delayed Model Start

Degraded

Resolved Jan 29 at 06:31pm UTC

The backlog of models has been cleared. Model start time is back to expected times.

3 previous updates

Jan 22, 2024
1 incident

Errors completing predictions

Downtime

Resolved Jan 22 at 07:34pm UTC

A fix has been rolled out to the majority of models and errors rate has returned to normal levels. We will continue to monitor to address any more occurrences of the errors.

Predictions affected by this incident (many on T4 gpus, CPU, and a subset of a100s) will appear to be stuck in the starting phase for an extended period of time. These predictions can safely be cancelled and reattempted.

3 previous updates

Jan 18, 2024
1 incident

Erroneous Alerts of Website Down

Resolved Jan 18 at 12:37am UTC

There have been a number of automated reports the Replicate website has gone down/returned to service. We are investigating the automated systems but do not see any current outages outside of the automated tooling.

Jan 09, 2024
1 incident

Model Start times

Degraded

Resolved Jan 09 at 05:23pm UTC

The incident is in process of clearing and model start times have returned to normal.

1 previous update

Jan 05, 2024
1 incident

Slow Model Startup Time

Degraded

Resolved Jan 05 at 07:13pm UTC

At this time all models in the backlog have finished startup. We will continue to monitor the situation closely.

1 previous update

Jan 02, 2024
1 incident

Boot time issues for Models

Resolved Jan 02 at 04:46pm UTC

We are aware of an event in one of our regions that resulted in extended boot times of many models. At this time the incident has resolved. We are actively researching the root cause and will work to build remediations to limit impact of future such events.

December 2023
Dec 26, 2023
1 incident

Intermittent Failures due to networking

Degraded

Resolved Dec 26 at 06:58pm UTC

The error rate seen has subsided and models are seeing previous startup and runtime behavior. We are working with our providers mitigate impact of future incidents like this.

3 previous updates

Dec 22, 2023
2 incidents

Models not starting

Degraded

Resolved Dec 22 at 08:49pm UTC

The fix has been deployed and all model starts should be back to normal.

3 previous updates

Model Setup Failures

Degraded

Resolved Dec 22 at 02:15am UTC

All services are working as expected and all workarounds have been restored to normal behavior. Additionally we have made improvements to ensure we can more quickly respond by adding mitigations to any future incidents of this manner.

2 previous updates

Dec 21, 2023
1 incident

Model setup failing

Degraded

Resolved Dec 21 at 12:39am UTC

Code has been rolled back and models are no longer failing setup due to this issue.

1 previous update

Dec 19, 2023
1 incident

Models not booting

Degraded

Resolved Dec 19 at 01:46pm UTC

All queues have been processed and service should be back to normally. Sorry for the interruption folks.

3 previous updates

Dec 06, 2023
1 incident

Slow Model Startup

Degraded

Resolved Dec 06 at 10:14pm UTC

We have cleared up the backlog of models seeing a slow starts.

1 previous update

Dec 02, 2023
1 incident

NVIDIA Driver Issues

Resolved Dec 02 at 03:15pm UTC

We have identified a few nodes within one of our regions that exhibit issues with NVIDIA drivers not being installed. We have isolated these nodes from further workload scheduling (both inference and training) and will recycle the problematic nodes.

Dec 01, 2023
1 incident

Container Images pull delays

Degraded

Resolved Dec 01 at 10:34pm UTC

Thank you for your patience. We have cleared up the remaining backlog of pending workloads. Inference and Trainings are now running as expected for all hardware types.

2 previous updates